4.1 You will be billed on a monthly basis. Except where it is established that the entity has been fraudulent, all our records concerning your usage and Charges shall be conclusive evidence of the accuracy and completeness of all matters stated therein.
4.2 Your bill will reflect the Charges for the Services and/or Equipment provided to you.
4.3 Without prejudice, you will only be charged for the Services and/or D’call Equipment that you have subscribed to, ordered, used or as otherwise stipulated and in accordance with the Agreement you signed.
4.4 You must specify billing invoice number during payment.
4.5 Your account balance is due on the due date (“Due Date”) as stated in our invoice.
4.6 If you choose to contest any Charges which you have to pay or had paid, you have fifteen (15) days to do so from the date of our invoice or the date on which the Charges were deducted or paid.
4.6.1 An administrative charge may be imposed to recover the entity’s costs of retrieving any record in relation to the disputed Charges.
4.6.2 Your notification to us of your dispute or contest of any Charges should include the following information:
Reasons why you are disputing the relevant Charges; and The amount in dispute.
4.6.3 We shall respond to you in writing within thirty (30) days from the date we receive your notification of dispute, or such other period of time as may be notified to you in writing.
4.6.4 Other than the amounts which are in dispute, you shall be required to pay your bill in full by the Due Date. Upon the resolution of the dispute being in our favour, you shall be required to pay the disputed amount immediately. In such cases, we may claim from you any interest, legal costs, collection expenses and/or expenses incurred by us (if any) in respect of resolving and/or defending ourselves in the dispute.
4.6.5 In the event parties are unable to resolve any dispute relating to this Agreement, either party may submit the matter to the non-exclusive jurisdiction of the courts of Singapore.
4.6.6 You understand and agree that in order to provide the Services, the Software may use your mobile communication terminal processor and bandwidth resources. You are responsible for all Charges relating to your own personal SIM and should bear the associated costs incurred.
4.7.1 A late charge of $5.35 (inclusive of GST as of now) per subscriber will be imposed on payment not received by the Due Date. Subscribers will be terminated if the outstanding amount is not paid by 15 days after the Due Date.
4.7.2 For re-activation of services, subscriber will need to pay re-activation fee and SIM card fee (subject to charges as may be imposed by the telecommunications provider).
4.7.3 You will be liable for legal costs incurred on a full indemnity basis should we claim against you for non-payment of any unpaid or outstanding Charges or where we are entitled to legal costs under the Agreement.
4.8 Prepayment and Deposit
4.8.1 The entity may require you to provide a prepayment or a deposit in respect of the Services. The deposit could be used to offset, including but not limited to, any outstanding Charges under any of your accounts.
4.8.2 Subject to the above, your deposit will be returned to you without interest after you terminate this Agreement and settle all outstanding Charges or claims brought to you by the entity if you have breached this Agreement.